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Orders and Returns

I have a question about my order, Who should I contact?

You can give us a call on (03) 9939 0667 or email us at

Can I cancel my order?

Once an order has been placed, no changes can be made. Be sure to double-check before placing your order. See our returns policy for more information.

How do I track my order?

You’ll be provided with an AusPost tracking number when we process your order.

What is your return / exchange policy?

We accept returns or exchanges in-store and online within 10 days of purchase.

Returns or exchanges will only be accepted if the garment is unworn, with tags attached and in original condition. If you wish to make a return via post, you will need to cover postage costs. Alternatively, you may return the item in-store with proof of purchase.

We do not return or exchange altered jeans. However, we offer re-alterations at no extra cost. Please see our Returns Policy for more information.

Shopping Online

What shipping methods are available?

Our Standard Shipping rate Australia wide is $10 with Free Shipping on all orders over $100 AUD.

Standard International Shipping to the United States, Canada and the UK is $40 AUD.

Standard Shipping to New Zealand is $35 AUD.

How long will it take to get my package?

Please allow 2 days for your order to be processed. Shipping times may vary.

Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

What if I can’t see what I want online?

We don’t offer our full range of products online, but feel free to give us a call or come in store if you can’t find the style that you’re looking for!

Do you ship internationally?

We sure do! You can find more information about International Shipping here.

The In-Store Experience

Do you do alterations?

We sure do! When you shop at Dejour Jeans we offer free in-store alterations at the time of purchase!

We also offer repairs and re-alterations at any point in the future as long as they’re still in good condition. Re-alterations must be freshly washed and dry!

How does it work in-store?

Feel free to have a browse of our different styles and colours. One of our friendly staff members can point you in the right direction if you need help.

You’re welcome to try on as many pairs as you’d like until you find your desired fit. Alterations are not always necessary, but if you want them altered please let our team know and they’ll be happy to assist. We mark the jeans with chalk while they’re on you so that our expert machinists can create the perfect fit.

How long do alterations take?

New pairs typically take 1-2 hours. Although, this depends on what alterations you’re getting done and how busy we are.

For re-alterations, we accept two pairs at a time and they’ll be ready the following business day.

Can I make a custom order?

No, we don’t custom make jeans. We alter them to fit you perfectly from our pre-existing stock in store. We also don’t take pre-orders for stock that may be arriving in the future.

How much do alterations cost?

They’re free! We offer alterations to any pair of Dejour jeans at no extra cost.  We can alter them in store at time of purchase. We also offer repairs and re-alterations at any point in the future as long as they’re still in good condition.

Re-alts must be freshly washed and dry!

What type of alterations can be done?

The most common alteration that we do is the hem (length). Other options include slimming the entire leg, or just one part of it – ankle, knee, hip, etc. We can also make more complex adjustments like the fit of the waist and crotch. Essentially, while we cannot add any fabric, we can always take some away.

More aesthetic alterations we offer include slits, distressing and custom hems. This can look like rips in the knees, or patches of distressing throughout the leg. There is a limit to the amount we can do (approximately 4 patches per pair). We offer a range of custom hems that you can look at in store (e.g. raw, frayed or cuffed).

How does sizing work / what sizes do you have?

We offer a wide range of inclusive sizes / styles so you can be sure to find the right fit for you!

Men’s sizing goes off waist sizing in inches (e.g. 34 inches). We offer AU sizes 28” – 46” across varying styles.

Women’s sizing follows standard AU Women’s sizing (e.g. 12). In most styles, we offer AU sizes 9 – 16. In some styles we also have from a size 4, up to a size 24.

Please be sure to also ask our staff about our Best-Selling Unisex styles if you're after a more versatile fit!

Do I need to make a booking?

Nope - Sorry!

Due to our high-volume of foot-traffic we cannot accept bookings at this time - Walk-ins only.