Returns Policy
FULL PRICE ITEMS
We accept exchanges in-store and online within 10 days of purchase.
Returns or exchanges will only be accepted if the garment is unworn, with tags attached and in original condition. If you wish to make a return via post, you will need to cover postage costs. Alternatively, you may return the item in-store with proof of purchase.
We do not offer returns or exchanges on altered jeans. However, we do offer re-alterations at no extra cost. Please see our in-store FAQs for more information on this process.
SALE ITEMS
All sale items are marked as "FINAL SALE" and cannot be returned or exchanged.
FAQs
How do I track my order?
You’ll be provided with an AusPost tracking number when we process your order.
I have a question about my order, Who should I contact?
You can give us a call on (03) 9939 0667 or email us at info@dejourjeans.com.au
Can I cancel my order?
Once an order has been placed, no changes can be made. Be sure to double-check before placing your order. See our returns policy for more information.
What is your returns policy?
We accept returns or exchanges in-store and online within 10 days of purchase.
Returns or exchanges will only be accepted if the garment is unworn, with tags attached and in original condition. If you wish to make a return via post, you will need to cover postage costs. Alternatively, you may return the item in-store with proof of purchase.
We do not return or exchange altered jeans. However, we offer re-alterations at no extra cost. Please see our Returns Policy for more information.