Shipping
Please allow 2 days for your order to be processed. Shipping times may vary but you will be supplied with a tracking number so that you can follow it every step of the way.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances.
Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.
Australian Standard Shipping (3-9 Business Days)
Our Standard Shipping rate with Australia Post is $10.
Free Standard Shipping for all Australian orders over $150 AUD.
International Shipping (5-10 Business Days)
Our Standard International Shipping rate is $40.
Available to the United States, Canada and the United Kingdom.
Your order will be despatched pending credit card authorisation, verification and availability of stock.
New Zealand Standard Shipping (5-10 Business Days)
Our Standard Shipping rate to New Zealand is $35.
FAQs
How do I track my order?
You’ll be provided with an AusPost tracking number when we process your order.
I have a question about my order, Who should I contact?
You can give us a call on (03) 9939 0667 or email us at info@dejourjeans.com.au
Can I cancel my order?
Once an order has been placed, no changes can be made. Be sure to double-check before placing your order. See our returns policy for more information.
What is your returns policy?
We accept returns or exchanges in-store and online within 10 days of purchase.
Returns or exchanges will only be accepted if the garment is unworn, with tags attached and in original condition. If you wish to make a return via post, you will need to cover postage costs. Alternatively, you may return the item in-store with proof of purchase.
We do not return or exchange altered jeans. However, we offer re-alterations at no extra cost. Please see our Returns Policy for more information.